Posted by
Jeff
on Tuesday, August 8. 2006
at 09:48
in
Work
I get this question all the time, and rarely do I have a good answer. Well, here goes my first meaningful blog post. I work at
Liebert, which is technically just a division of
Emerson Network Power. Liebert produces and supports large scale, high precision, critical infrastructure power and cooling equipment. This means, simply put, we make air conditioners and power supplies for things like large computer rooms, medical equipment, sensitive storage rooms, or high availability equipment like television/radio broadcasting. The scope is actually quite broad, from small UPS units that power desktop computers all the way to huge multi-megawatt power systems that run thousands of computers, and air conditioners from ceiling mounted closet-coolers to huge multi-unit configurations that span hundreds of thousands of square feet.
So who do
I work for? We have a group within Liebert dedicated to Site Monitoring, which is the practice of keeping tabs on all of the critical equipment and taking various corrective actions when bad things start to happen. This can mean anything from safely shutting down computers before the power goes out, to immediately generating a service call when an air conditioner is failing, or waking the network admin up at night to tell him someone left the server room door ajar and his web server is about to overheat. The Monitoring group is responsible for a wide variety of products that integrate with the entire Liebert line and third party products as well.
Okay,
my job? I am an application engineer, meaning I work with customers or prospective customers on understanding exactly what they can get out of our products. Then, when something doesn't go according to spec, I have to step in again and figure out why and how it can be corrected. This often involves a lot of head spinning as I relate information from the customers to the product engineers and back again. Most of what I do is software related, drawing from my long background as a computer geek. Often though, it requires me stretching myself into whatever particular discipline the situation calls for, as our customer's needs can be incredibly diverse.